Junior Consultant – Inbound customer care Insurance

Key Responsibilities*
📞 Customer Communication
• Handle inbound customer calls and understand their needs, queries and complaints.
• Provide accurate information and appropriate solutions related to insurance products/services.

🤝 Customer Experience
• Demonstrate strong active listening and empathy while interacting with customers.
• Handle and de-escalate irate customers professionally.
• Ensure customers feel supported and valued.

💻 System & Process Handling
• Effectively use software, databases, scripts and other customer-service tools.
• Follow defined processes and maintain accurate information while handling calls.

📊 Performance & Compliance
• Work towards achieving defined call center/customer service metrics.
• Follow all company policies, processes and procedures.
• Maintain consistent service quality and customer experience.

🔹*What We’re Looking For*
✅ Excellent verbal & written communication skills
✅ Hindi proficiency is mandatory
✅ Customer-focused and empathetic approach
✅ Strong multitasking ability
✅ Voice process / inbound customer care experience preferred
✅ Comfortable handling customer complaints and difficult conversations
✅ Willingness to work in rotational shifts
✅ Candidates who can join immediately are preferred